RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can not offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still haven't received your refund, please email us at mail@smeikal.co.uk.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at mail@smeikal.co.uk and send your item to SMEIKALBOOKS LTD. UNIT 1, SOUTHFIELDS ROAD, DUNSTABLE, LU6 3EJ, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item was not marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, please mail it to SMEIKALBOOKS LTD. UNIT 1, SOUTHFIELDS ROAD, DUNSTABLE, LU6 3EJ, United Kingdom.You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If shipping an item over £75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.